Date: 06 8, 2001 3:37:23 PM

# Where to Go for Help

Admin Mod is far from simple - we know that. While we have done our best to simplify things as much as we can, by it's very nature it will require some real work and understanding to install, configure and administer.

That said, you may need some help getting things running just right. Before you go running for assistance, please make sure you read this documentation. If you ask a question that can be answered here, you will likely be told to come right back here - not because we don't like you, but because it's already been typed out once here, and to do it all over again would be time consuming and tedious.

So, you've read the docs and still have problems? Help is available on the Admin Mod web site, by clicking on the "Forums" link. Please take the time to include this information when you request assistance, so that we can best help you:

1. Operating System (e.g. Windows98, SE, Win2K, Linux Mandrake 7.1, etc.)

2. Admin Mod Version

3. Server software version and type of server (listen, dedicated, etc.)

4. What game MOD you are running (cstrike, TFC, etc.)

5. Method of installation (script or manually)

6. Whether you are using plugin scripts (new in v2.50) or the old-style single script

7. What other mods/bots you have running

8. A detailed explanation of what you have tried so far, listed in clean paragraph format, one paragraph for each thing you have tried and what the result was

9. Any log/console output that illustrates what happens when you encounter the problem (attach a .txt file)

10. When applicable/requested, a copy of your server.cfg, users.ini, adminmod.cfg, etc. files, ATTACHED to your post in TXT format or ZIP'ed. In other words, look for the "Attach File" box below the window where you type your message, and use the "Browse..." button to attach the file, which must be renamed so it has a .txt extension (e.g. server.cfg.txt will work), or it must be ain a ZIP format.

PLEASE do NOT copy and paste your server.cfg or any other long text files into a message - an attachment is a much better option, because it preserves the content of the file exactly, and it keeps the forum a lot cleaner when it comes time to read the thread you are in.

If we can gather this core info on all problems, especially the ones that seem to affect multiple users, we can help you faster, as well as better catch problem patterns and causes. That, in turn, will help us to better provide you, the user, with better help documentation and a better mod down the road.

Help can also be found on the Admin Mod IRC channel on the GameSurge Join `#adminmod` and if there isn't a lengthy discussion in progress just ask your question. Obey the channel rules and be aware that if you ask questions that are covered in the manual you will be told to read it.